hippie camper au domestic - australia campervan

Hippie Camper believes that budget travel doesn’t mean compromising on quality. That’s why our campers are not only the best looking vehicles on the road, but are also jam-packed with all the things travellers need to have an awesome roadtrip holiday Down Under.

Hippie Camper is proudly owned and operated by Apollo Motorhome Holidays - the largest family-owned RV operator in the world – and is available from 5 convenient branches across Australia and 2 branches in New Zealand.

Why choose Hippie?
•  Convenient branch locations
•  Available to drivers from 18 years of age
•  24 hour roadside assistance, always!
•  Unlimited kilometres
•  Generous long term discounts
•  Features that make a difference – like an air conditioned drivers cabin, built-in refrigerator and safe
•  Kitchen equipment included
•  Protection Cover that is easy to understand
•  Competitive dynamic rates, and the ability to combine rentals in Australia, New Zealand and the USA for even greater discounts
•  Pick up and drop off anytime – no restrictions
•  Awesome personal service from a dedicated team, including representatives based in the UK and Central Europe.



Rental Terms


Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Hippie Camper. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Hippie Camper.

    The Supplier means the operator of Hippie Camper.
    The Client is also referred to as the hirer (s) or renter (s).

Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates are in Australian dollars. Rates exclude one-way fees, Location Surcharges, all Liability Reduction Options and Extras.
Please specify the correct number of guests on all bookings.

Payment Terms
* A non-refundable deposit will be collected upon confirmation
* Balance payable 28 days before travel. Balance is payable upon confirmation if travelling within 28 days.
* Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the supplier's discretion, upon the return of the vehicle. See Terms and Conditions for full details. 
NOTE: Supplier only accepts Visa, MasterCard, American Express, Union Pay and Diners Club. Visa and MasterCard will incur an additional non-refundable 1.69% surcharge on any transaction. American Express, Union Pay and Diners Club will incur an additional non-refundable 2.80% surcharge on any transaction. Visa and MasterCard debit cards incur a 1.10% surcharge. 

Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

  • If cancelled 93+ days prior to pick up. No Further Fee
  • If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250)
  • If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
  • If cancelled less than 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
  • If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250)

There is no refund for late pick-up or early return of the vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 21 working days depending on the guest’s financial institution.

Booking Alterations
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. The following are considered as a booking alteration: 

  • Change of name
  • Change to pick-up or drop-off dates
  • Change pick-up or drop-off branch location
  • Change of RV category
  • Change of rate scheme including special rates 

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. 

If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged. 
If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply. 

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee at a minimum of $750.00. Subject to availability.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a Hippie Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability. 

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. 

In the event of no alternative RV being available for the guest, Hippie's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period. 

Booking Amendment Fee
The first change is at no charge. The first charge may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Rates Include:
-  Unlimited kilometres
-  Kitchen Kit
-  24hr Roadside Assistance
-  General Equipment
-  Personal Kit

** Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V. 
** General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a Personal Locator Beacon.
** Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels). 
** Drop and Go: simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning (this does not include emptying the toilet cassette and the grey water tank).

Value Pack
- The maximum amount payable per rental segment for a Value Pack is 50 days rental.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
Inclusions: ‘The High Road’, Pre-purchased Gas Bottle, Extra Driver/Renter Fees, Camp Chairs and Table, and Baby/Booster Seats (with prior request). 
                
Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost. 

Branch Locations
Hippie Camper has branches in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney.
Vehicles picked up from Adelaide, Brisbane, Cairns, Melbourne and Sydney are not permitted to drop off in Perth and vehicles picked up in Perth are not permitted to drop off at Adelaide, Brisbane, Cairns, Melbourne and Sydney.

Branch Hours
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.

Hours: 1 April - 31 March 8am to 4:00pm 7 days a week

RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.  

To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.  

Booking Duration
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change.

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 per kilometre payable on return. 

Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card. 

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

  Rental / Extras
Visa debit card / MasterCard debit card 1.10%
Visa credit card / MasterCard credit card 1.69%
Amex / Diners/Union Pay 2.80%
Fees are subject to change.


Driver’s Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. 

Drivers must be 18 years of age or over with a full drivers licence or hold an Australian Green P licence.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

Pre-purchase Gas Bottle (Included in the Value Pack)
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be prepurchased Hand can be returned empty to Hippie at the completion of the road trip. Fee applies for each booking of a multiple rental. Pre-Purchased Gas Bottle – 2WD campervans, 2 Berth motorhomes, 4WD a fee of $25.00 per rental; Pre-Purchased Gas Bottle – 2WD 4 Berth and 6 Berth motorhomes a fee of $35.00 per rental.

Hippie Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children

Berth Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
2/3 Hippie Hitop X X X X
2 Hippie Drift X X X X
4 Hippie Endeavour Camper Yes Yes Yes -


Age Restrictions

Not Permitted to
travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
0 to 6 months 6 months to 4 years 4 to 7 years 8 years or older

 

Multiple Rentals
Consecutive Hippie Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in Australia, New Zealand and the United States of America on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.  If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions

  • Hippie RV is not allowed to travel in Tasmania
  • Hippie Hitop and Hippie Endeavour can be driven to the Northern Territory at an additional cost of $30.00 per day as long as written permission is obtained from Hippie Assist prior to travel. The Hippie Drift is not allowed in the Northern Territory.  

Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified. 

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas from which our vehicles are restricted and/or require written permission from Hippie prior to travel. 
 

State / Territory Restricted (Written Permission Required) Not Permitted at all times
All Any islands; Any remote unsealed roads (not listed below). Fraser Island, Moreton Island, and Rottnest Island
Queensland* Birdsville Track, Burke Development Road from Chillagoe to Normanton, Cape York (North of Daintree River), Savannah Way (Normanton to Borroloola), Bloomfield track, Sandover Highway Fraser Island, Moreton Island, the Old South Road from Maryvale to Finke, Old Telegraph Road section of the road to Cape York
South Australia Oodnadatta Track, Simpson Desert, Strzelecki Track, Gunbarrel Highway Old Gunbarrel Highway
Tasmania Tasmania -
Western Australia Bungle Bungles, Cape Leveque, Gibb River Road, Kalumburu Road, Mitchell Falls/ Plateau, Tanami Track, Blackstone-Warburton Road, Warburton, Fairfield-Leopold’s Downs Road, Gunbarrel Highway  Rottnest Island, Old Gunbarrel Highway, Canning Stock Route, last 2 kilometres of the Lennard River Gorge Road 
Northern Territory Arnhem Land, Mereenie Loop, Plenty Highway, Savannah Way, Normanton to Borroloola, Finke Road (between Alice Springs and Oodnadatta Track), Tanami Track, Sandover Highway and Jim Jim Falls and Twin Falls (except the X-Terrain). Boggy Hole (Finke Gorge National Park), Central Arnhem Road, The Lost City in Litchfield Park, the Old South Road from Maryvale to Finke.

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Hippie at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Hippie Assist on 1300 798 212 for any concerns regarding road accessibility. 

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Reservations. Subject to the change being approved, an additional minimum charge of AU$500 will apply. Our 4WD Restricted areas maps are available to download on the Hippie Resource Gallery or the Hippie website.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Hippie Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed.

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Hippie Camper, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Hippie Camper has been
contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Hippie Camper acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Hippie Camper will not be held liable for financial compensation: 
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements, Tolls and Fines  
Hippie Camper will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Hippie Camper reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Hippie Camper offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter, the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
The supplier reserves the right to refuse any rental at its discretion.

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Hippie at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Hippie website

Smoking 
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Hippie Camper strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of the daily rate for the period the vehicle is being repaired. The Liability applies in respect of each claim, not per vehicle.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:

  • ‘Low Road’ – our most basic level of liability cover.  
  • ‘High Road’ – our highest cover option.

The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment. 

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately. 

If the guest chooses to take ‘The High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $250 / $500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Hippie branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.  If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within Australia. 

Full Responsibility
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details). 
  • Damage caused by negligence and/or wilful conduct. 
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim. 
  • Damage caused to tyres and windscreen.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage and associated costs with recovery of a bogged vehicle.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the slide out of the RV.
  • Damage to the undercarriage or overhead of the RV.
  • Damage to the awning or roof top tent of the RV
  • Our RVs are equipped with a tracking device. Hippie reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified. 

 
Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Hippie Camper AU Domestic Rental Terms for travel between Apr. 01, 2020 and Mar. 31, 2021

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Hippie Camper. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Hippie Camper.

    The Supplier means the operator of Hippie Camper.
    The Client is also referred to as the hirer (s) or renter (s).

Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates are in Australian dollars. Rates exclude one-way fees, Location Surcharges, all Liability Reduction Options and Extras.
Please specify the correct number of guests on all bookings.

Payment Terms
* A non-refundable deposit will be collected upon confirmation
* Balance payable 28 days before travel. Balance is payable upon confirmation if travelling within 28 days.
* Bond is payable upon arrival - this amount will be deducted from your nominated credit card and is refundable at the supplier's discretion, upon the return of the vehicle. See Terms and Conditions for full details. 
NOTE: Supplier only accepts Visa, MasterCard, American Express, Union Pay and Diners Club. Visa and MasterCard will incur an additional non-refundable 1.69% surcharge on any transaction. American Express, Union Pay and Diners Club will incur an additional non-refundable 2.80% surcharge on any transaction. Visa and MasterCard debit cards incur a 1.10% surcharge. 

Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

  • If cancelled 93+ days prior to pick up. No Further Fee
  • If cancelled 92 to 24 days prior to pick up - 10% of Total Rental (minimum $250)
  • If cancelled 23 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
  • If cancelled less than 9 to 4 days prior to pick up - 50% of Total Rental (minimum $250)
  • If cancelled 3 days prior to pick up or no show - 100% of Total Rental (minimum $250)

There is no refund for late pick-up or early return of the vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can
take up to 21 working days depending on the guest’s financial institution.

Booking Alterations
We understand that sometimes plans change. If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. The following are considered as a booking alteration: 

  • Change of name
  • Change to pick-up or drop-off dates
  • Change pick-up or drop-off branch location
  • Change of RV category
  • Change of rate scheme including special rates 

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. 

If there are any last-minute alternations made within 17 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened, the number of days originally booked will be charged. 
If the pick-up or drop-off location is altered within 17 days of pick up, a change of location fee may also apply. 

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee at a minimum of $750.00. Subject to availability.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a Hippie Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability. 

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. 

In the event of no alternative RV being available for the guest, Hippie's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period. 

Booking Amendment Fee
The first change is at no charge. The first charge may involve several aspects of the reservation. The second and subsequent changes are at AU$25 per aspect, per change.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Rates Include:
-  Unlimited kilometres
-  Kitchen Kit
-  24hr Roadside Assistance
-  General Equipment
-  Personal Kit

** Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V. 
** General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 4WD RVs also include a Personal Locator Beacon.
** Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels). 
** Drop and Go: simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning (this does not include emptying the toilet cassette and the grey water tank).

Value Pack
- The maximum amount payable per rental segment for a Value Pack is 50 days rental.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
Inclusions: ‘The High Road’, Pre-purchased Gas Bottle, Extra Driver/Renter Fees, Camp Chairs and Table, and Baby/Booster Seats (with prior request). 
                
Rental Charges
Rental days are charged per calendar day. The day of pick-up is calculated as the first day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost. 

Branch Locations
Hippie Camper has branches in Adelaide, Brisbane, Cairns, Melbourne, Perth and Sydney.
Vehicles picked up from Adelaide, Brisbane, Cairns, Melbourne and Sydney are not permitted to drop off in Perth and vehicles picked up in Perth are not permitted to drop off at Adelaide, Brisbane, Cairns, Melbourne and Sydney.

Branch Hours
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.

Hours: 1 April - 31 March 8am to 4:00pm 7 days a week

RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.  

To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.  

Booking Duration
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change.

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned, toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. 

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Our 4WD rates include 300 kilometres per day, however should a little more adventure be needed, 500 kilometre packages are available before or at time of pick-up for $188.00. If the distance travelled is a little longer, any excess kilometres will be charged at $0.40 per kilometre payable on return. 

Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card. 

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

  Rental / Extras
Visa debit card / MasterCard debit card 1.10%
Visa credit card / MasterCard credit card 1.69%
Amex / Diners/Union Pay 2.80%
Fees are subject to change.


Driver’s Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. 

Drivers must be 18 years of age or over with a full drivers licence or hold an Australian Green P licence.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

Pre-purchase Gas Bottle (Included in the Value Pack)
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be prepurchased Hand can be returned empty to Hippie at the completion of the road trip. Fee applies for each booking of a multiple rental. Pre-Purchased Gas Bottle – 2WD campervans, 2 Berth motorhomes, 4WD a fee of $25.00 per rental; Pre-Purchased Gas Bottle – 2WD 4 Berth and 6 Berth motorhomes a fee of $35.00 per rental.

Hippie Policy on Child Restraints
Child Restraints - Guidelines for the safe travel of children

Berth Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
2/3 Hippie Hitop X X X X
2 Hippie Drift X X X X
4 Hippie Endeavour Camper Yes Yes Yes -


Age Restrictions

Not Permitted to
travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
0 to 6 months 6 months to 4 years 4 to 7 years 8 years or older

 

Multiple Rentals
Consecutive Hippie Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in Australia, New Zealand and the United States of America on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period.  If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions

  • Hippie RV is not allowed to travel in Tasmania
  • Hippie Hitop and Hippie Endeavour can be driven to the Northern Territory at an additional cost of $30.00 per day as long as written permission is obtained from Hippie Assist prior to travel. The Hippie Drift is not allowed in the Northern Territory.  

Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified. 

2WD RVs
Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.

4WD RVs
Our 4WD RVs are ready to take adventurous travellers off the beaten track, however for the safety of our guests, there are areas from which our vehicles are restricted and/or require written permission from Hippie prior to travel. 
 

State / Territory Restricted (Written Permission Required) Not Permitted at all times
All Any islands; Any remote unsealed roads (not listed below). Fraser Island, Moreton Island, and Rottnest Island
Queensland* Birdsville Track, Burke Development Road from Chillagoe to Normanton, Cape York (North of Daintree River), Savannah Way (Normanton to Borroloola), Bloomfield track, Sandover Highway Fraser Island, Moreton Island, the Old South Road from Maryvale to Finke, Old Telegraph Road section of the road to Cape York
South Australia Oodnadatta Track, Simpson Desert, Strzelecki Track, Gunbarrel Highway Old Gunbarrel Highway
Tasmania Tasmania -
Western Australia Bungle Bungles, Cape Leveque, Gibb River Road, Kalumburu Road, Mitchell Falls/ Plateau, Tanami Track, Blackstone-Warburton Road, Warburton, Fairfield-Leopold’s Downs Road, Gunbarrel Highway  Rottnest Island, Old Gunbarrel Highway, Canning Stock Route, last 2 kilometres of the Lennard River Gorge Road 
Northern Territory Arnhem Land, Mereenie Loop, Plenty Highway, Savannah Way, Normanton to Borroloola, Finke Road (between Alice Springs and Oodnadatta Track), Tanami Track, Sandover Highway and Jim Jim Falls and Twin Falls (except the X-Terrain). Boggy Hole (Finke Gorge National Park), Central Arnhem Road, The Lost City in Litchfield Park, the Old South Road from Maryvale to Finke.

*Travel to Cape York is not permitted between the period of 1 December to 31 May and at all other times written permission is required.

Hippie at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Hippie Assist on 1300 798 212 for any concerns regarding road accessibility. 

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Reservations. Subject to the change being approved, an additional minimum charge of AU$500 will apply. Our 4WD Restricted areas maps are available to download on the Hippie Resource Gallery or the Hippie website.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Hippie Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed.

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Hippie Camper, the renter will be reimbursed up to a maximum of the gross daily rental rate for each day affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Hippie Camper has been
contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Hippie Camper acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

The following conditions results in the compromised performance of accessories and as such Hippie Camper will not be held liable for financial compensation: 
- Air conditioners in temperatures over 36 degrees Celsius
- Electric and Propox Gas heaters in temperatures under 4 degrees Celsius
- Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements, Tolls and Fines  
Hippie Camper will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Hippie Camper reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Hippie Camper offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, the supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter, the supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
The supplier reserves the right to refuse any rental at its discretion.

Animals
We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Hippie at time of booking. There is a $200 pet service fee for each pet, this excludes service animals. Our full policy can be viewed on the Hippie website

Smoking 
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Hippie Camper strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However, the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of the daily rate for the period the vehicle is being repaired. The Liability applies in respect of each claim, not per vehicle.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:

  • ‘Low Road’ – our most basic level of liability cover.  
  • ‘High Road’ – our highest cover option.

The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment. 

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately. 

If the guest chooses to take ‘The High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $250 / $500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Hippie branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.  If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within Australia. 

Full Responsibility
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details). 
  • Damage caused by negligence and/or wilful conduct. 
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim. 
  • Damage caused to tyres and windscreen.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage and associated costs with recovery of a bogged vehicle.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the slide out of the RV.
  • Damage to the undercarriage or overhead of the RV.
  • Damage to the awning or roof top tent of the RV
  • Our RVs are equipped with a tracking device. Hippie reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified. 

 
Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Hippie Camper AU Domestic Rental Terms for travel between Jan. 01, 1970 and Jan. 01, 1970

There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.

Hippie Camper AU Domestic Insurance

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Hippie Camper strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the vehicle. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not Vehicle.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie by telephone on a credit card, not on return of the vehicle. Hippie reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the vehicle.

Liability Options For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:
• ‘Low Road’ – our most basic level of liability cover.
• ‘High Road’ – our highest cover option.  
 
The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

  Cost Per Day Bond Liability
Standard Liability
(Low Road)
Included AU$3000 AU$3000
Liability Reduction Option
(High Road)
**Included in the Value Pack
AU$22
(** max charge AU$1100 i.e.
50 day rentals)
AU$100 $0


**The minimum amount payable for each reduction option per rental segment will be based on the minimum rental period applicable for your rental.

Bond
The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ the total Bond will be debited to the credit or debit card immediately.  

If the guest chooses to take ‘The High Road’ the Bond is payable to Hippie by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Hippie branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability.  If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Hippie RV booking, the Bond can be transferred to the next booking within Australia. 

Full Responsibility
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details). 
  • Damage caused by negligence and/or wilful conduct. 
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim. 
  • Damage caused to tyres and windscreen.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage and associated costs with recovery of a bogged vehicle.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the slide out of the RV.
  • Damage to the undercarriage or overhead of the RV.
  • Damage to the awning or roof top tent of the RV
  • Our RVs are equipped with a tracking device. Hippie reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified.
 
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