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Insurance Options
Is insurance included in the daily rate?
Do I have to pay a security bond?
What excess reduction or collision damage waiver (CDW) options are available?
Is insurance different for under 21 year old drivers?
Is there an extra charge for drivers under 25?
What is personal accident insurance?
What is gap cover?
Depot and Pick Up Info
What are the depot hours?
Can I pick up after hours?
What if I return the vehicle early?
What if I return the vehicle late?
Can a friend or relative pick up the vehicle for me?
What's included?
Are unlimited miles/kilometres included?
Is 24-hour assistance included?
» Are taxes included?
Do I have to pay for toll roads?
Is insurance included in my rental?
Driver Requirements
Is my driver's license acceptable?
Are there fees for additional drivers?
What are the age restrictions for hiring?
Payment information
How much is the deposit?
How to do I pay for my rental?
Can I prepay the whole hire now?
What is a bond or security deposit?
Do one way hire fees apply?
Extras
What extras are available?
Travelling with Children
Can I hire baby equipment?
What are the legal requirements for baby and booster seats in Australia?
What are the legal requirements for baby and booster seats in New Zealand?
Vehicle specifications
What is average age of vehicles?
Trouble shooting
Having problems booking?
Why can’t I open my booking confirmation?
Why are there no vehicles available for my travel dates?
Can you send me brochures?
Why are rates different to those advertised?
Discounts and Coupons
Why is my discount or coupon code not working?
Contact us
Further Information
Welcome to the fast way to find answers to your vehicle rental queries. Please browse the left hand menu which has questions answered by topic, or type in a key word or words (eg. insurance) into the search panel.
Yes, all taxes are included in the displayed rates, unless otherwise stated. If taxes are calculated separately, they will be itemized in the payment description of your booking or under "other fees paid locally upon arrival".
 
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